I found this interesting article about how diverse and challenging our retail industry is from other industry sectors. When everybody holidays retailers are busy working out and counting their cash in their tills. Whether it is a weekend or anyother holiday every retail shop is open to make up his numbers which he could not achieve last week or month.
Consider some of the obvious differences:
Retail stores are open to the public for many hours each day and most days of the week. Some are 24/7... Monday to Friday, 9 – 5 simply doesn’t exist in the retail world.
We can’t get to the bottom of the inbox by simply by working late.
There is rarely an office door for Retail Manager’s to close.
There is no ‘do not disturb’ function on the phone. Customers may be calling.
Retail Managers do not have the luxury of planning the majority of their time.
We need to drop everything when the customer arrives and their precise time of arrival cannot be predicted!
The workload can vary dramatically depending on how many customers arrive at the same time.
When shipments are early or late…schedules and plans become useless.
Stores are staffed by people working shifts.
Each function being performed in a store is usually being handled bymore than one person.
Communication between team members is more complicated due to the nature of the business.
In retail, we need to work differently when it comes to managing our time. We need to learn how to manage our time using some best practices in a somewhat uncontrolled environment.